Return Policy
Rules and guidelines established by Ocean & Co. that outlines the terms and conditions under which customers can return purchased items for refunds, exchanges, or store credit. Here are our return policies:
Timeframe: Customers can return, exchange or be fully refunded for an item purchased prior to 14 business days of purchase.
Condition of Items: In order for an item to be returned or exchanged it will have to be undamaged, and returned in their original packaging with tags (or email receipt) and accessories intact. An item will ONLY be fully refunded if item arrives damaged.
Refund Method: Refunds will be issued by returning your payment to the original payment method or providing store credit.
Exchange Options: Customers can exchange items for the same item in different sizes, colors, or styles.
Return Shipping: Online returns are free of charge.
Ineligible for returns: Clearance or final sale items or personalized/customized products.
Process for Initiating Returns: Customer service, filling out a return form, or initiating the return online through their account.
Documentation Requirements: Order numbers, email receipts, tags or packing slips.
It's essential for both sellers and customers to understand and adhere to the return policy to ensure a smooth and satisfactory return experience. Customers should review the policy before making a purchase. We want you to be 100 % satisfied. :)